Where can I get information?
The UK Border Agency and the British Consulate-General Amsterdam work in partnership with a commercial partner: WorldBridge. You can find out whether you need a visa and how to apply through the Worldbridge website. Worldbridge also provides information through an e-mail and telephone enquiry service. All the information provided is supplied and approved by the UK Border Agency.

Applicants in The Netherlands can speak with a visa information service agent by calling 0900-3335511 between 09:00 and 17:00, Monday to Friday. Calls are charged at the rate of € 0.80 per minute.

If you can not get through to the above number 0900-3335511, you can also call a visa information service agent on 010 8920 257. Using a secure, automated system, each call will be charged the equivalent of US$14 which is payable by credit or debit card endorsed with the Visa or MasterCard logo.

Please note that the WorldBridge information services are in English only.

Please note that neither the British Embassy in The Hague nor the British Consulate General are able to provide information to (personal) callers. Please contact WorldBridge as described above.  

Do I have to pay?
Website and email information is free of charge but there is a charge for using the telephone service.

Where can I get advice?
WorldBridge and its staff can give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK 's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner (OISC) or legally qualified professionals regulated by designated professional bodies. Their websites are:

Law Society of England and Wales
Law Society of Scotland
Law Society of Northern Ireland
Institute of Legal Executives

How do I submit my application?
You should submit your application through our information service centre at the visa section of the British Consulate-General, Amsterdam.

Who decides whether I will get a visa?
Your visa application will be processed and decided by UK Border Agency staff in Düsseldorf. Neither WorldBridge or any of its staff play any part in, nor can they influence the outcome of your visa application. If any member of staff employed by WorldBridge claim to be able to influence your application, you should inform the British Consulate-General in Düsseldorf.

Service standards - complaints and compliments
The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

If you wish to complain about the service you received from the UK Border Agency at this British Consulate-General, please address you complaint to:

The Entry Clearance Manager
British Consulate-General
Yorckstrasse 19
40476 Düsseldorf

If you wish to complain about the service you received from WorldBridge, you may submit it direct to their website, in person, or to the Entry Clearance Manager at the British Consulate-General, Düsseldorf, Amsterdam in writing.